Kaffa · by HashStudio

Delete your Kaffa account

The app «كفّة: نظام محاسبي ومخزون» (Kaffa, com.getkaffa), developed by HashStudio

You can delete your Kaffa sign-in account and its data in two ways: in the app (with a 30-day grace period to undo), or on this page with a confirmation sent to your email (deleted for good right away, no grace period). If you use Kaffa for free without signing in, you have no account with us and your data is only on your phone: delete it by uninstalling the app or clearing its data in your phone's settings.

Delete in the app

1. Open Kaffa and sign in with the account you want to delete.
2. Tap More in the bottom bar.
3. Choose Security & account.
4. Tap Delete my account.
5. Read what will be deleted, then tap Delete account for good.

You are signed out on all your devices right away. If you own a business that has staff, the app asks you to delete the business first (Backup → Your data, with a code sent to your email), then your account.

30-day grace period (in-app deletion only)

After you delete in the app, a 30-day grace period starts. If you change your mind, sign in again within those 30 days to cancel it. After that, the data is deleted from our server for good and can't be recovered.

Delete on the website

1. Enter the email your account uses in the form below and tick the confirmation box.
2. We send your email a confirmation link that works once, for one hour.
3. Open the link and press Delete my account for good.

The account is deleted as soon as you press the button, with no grace period. If you can no longer reach your email, write to support@getkaffa.com and we will check the account is yours before deleting it.

What is deleted

• Your sign-in account: name, email, phone number, and sign-in sessions on every device.
• Your operation pack balance.
• Businesses you own alone, with all their data on the server: invoices, vouchers, items, customers, suppliers, stock, balances, photos and logo.
• If you are staff in someone else's business: your access ends. That business's data belongs to its owner and stays with them.

What is kept

• Subscription and pack purchase records are kept without your name, email or any personal details, for the period required by law.
• Data on your phone is not removed by deleting the account; it stays on the device on the free plan. To remove it, uninstall the app or clear its data. Take a backup or Excel export first if you need it.
• Support requests you sent: we delete them if you ask in your deletion message.

Deleting the account does not cancel a Google Play subscription. Cancel it in Google Play: Subscriptions → Kaffa → Cancel subscription.

More about your data: privacy policy.